Order Cancellation

We bring buyers and sellers together from across Jamaica. We sell computers, electronics, clothes, shoes, household items and more. We know it's difficult to find great products and you often wonder: "Are these all the choices I have?" We bring more choice and more competition and our buyers love it! If you are thinking about selling on Coolmarket, great choice! Your business may have been suffering from having too few customers. We are a "no-brainer" solution to that problem. We'll bring buyers to your business and when they buy, we'll make sure the payments are handled and that the products are delivered right to their door securely. | order-cancellation-policy | Order Cancellation |

Orders processed on Coolmarket may be cancelled after payment is made but before the items are shipped. If you wish to cancel an order, send us an email at [email protected] prior to your order being shipped and state the reason for requesting cancellation. Once the item has been shipped it is ineligible for cancellation and the return and refund policy becomes applicable.

When an item is cancelled after payment has been made BUT before it has been shipped, we will refund the full price of the item. Be sure to check all your orders carefully before making payment. The method of refund will vary based on the method of payment used for the purchase.

Payment Method

Refund Method

Refund Period

Credit Card

Refund to Credit Card

Within 24 hours of receipt of the request

C-Pay Account

Refund to CoolBiz Mobile Money account

Instantly during business hours


We will process all refunds promptly, however, it may take 3 – 5 business days to see refunds reflected in your account. If after 5 days your refund is not seen in your account, please drop us a note at [email protected]. A CoolMarket customer care agent will respond to you by the next business day.

Coolmarket.com will not process cash refunds for returned goods. A credit note will be issued that may only be used for future purchases on coolmarket.com.

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