Order Cancellation

Orders processed on Coolmarket may be cancelled after payment is made but before the items are shipped.  If you wish to cancel an order, send us an email at [email protected] prior to your order shipping, state the reason for requesting cancellation.  Once the item has been shipped it is ineligible for cancellation and the return and refund policy is applicable.

When an item is cancelled after payment has been made BUT before it has been shipped, we will refund the full price of the item.  Be sure to check all your orders carefully before making payment.  The method of refund will vary based on the method of payment used for the purchase.

Payment Method Refund Method    Refund Period
Credit Card Refund to Credit Card   Within 24 hours of receipt of request
C-Pay  Account                        Refund to CoolBiz Mobile Money account  Instantly during business hours

If your refund is not seen within two business days please drop us a note to [email protected].  A Coolmarket customer service expert will respond to you within 2 business days.We will process all refunds promptly but it may be a few days before refund is seen in your account.

Coolmarket.com will not process cash refunds for returned goods.  A credit note will be issued that may only be used for future purchases on coolmarket.com.