Order Cancellation

Orders processed on Coolmarket may be cancelled after payment is made but before the items are shipped.  If you wish to cancel an order, send us an email at [email protected] prior to your order shipping, state the reason for requesting cancellation.  Once the item has been shipped it is ineligible for cancellation and the return and refund policy is applicable.

When an item is cancelled after payment has been made BUT before it has been shipped, we will refund the full price of the item.  Be sure to check all your orders carefully before making payment.  The method of refund will vary based on the method of payment used for the purchase.

Payment Method Refund Method    Refund Period
Credit Card Refund to Credit Card   Within 24 hours of receipt of the request
C-Pay  Account                        Refund to CoolBiz Mobile Money account  Instantly during business hours


We will process all refunds promptly, however, it may take 3 – 5 business days to see refunds reflect in your account. If after 5 days your refund is not seen in your account, please drop us a note at [email protected]. A CoolMarket customer service agent will respond to you by the next working day.

Coolmarket.com will not process cash refunds for returned goods.  A credit note will be issued that may only be used for future purchases on coolmarket.com.