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Coolmarket Returns Policy Our Returns Policy is subject to change without notice. Please review our Returns Policy before making a purchase. Requirements for a Full Refund We will gladly accept your returns for a full refund as long as the following conditions are met: The item being returned is NOT listed on our non-returnable list. The original manufacturer’s packaging of the item being returned has NOT been opened. If it is an item that is not in the manufacturer’s sealed packaging, then the item being returned for refund must NOT have been used, marked, defaced, or in any way devalued from its original condition. You return the product within 7 days of receiving it. Please note: Full Refunds will be done via the same payment method used when the item was purchased, unless otherwise specified by you. When You Will Get Store Credit You may return items sold and fulfilled by Coolmarket.com within 10 days of delivery for a credit note equivalent in value to the price of the items being returned if they do NOT meet the requirements for a full refund. You will be assessed a restocking fee of 25% if the item being returned is not in an originally sealed container OR where a manufacturer's container was not provided, the item must be in original condition. This applies to all technology products including, without limitation: Computers, Monitors, Cameras, Camcorders, Projectors, Printers, Copiers, Faxes, Shredders, Telephones, Wireless Technology, DVD Players, Media, Hard Drives, Peripherals, Accessories, and Software. Furniture in new condition, unassembled, in the original packaging, with the original receipt and with UPC code intact may also be returned within 10 days of purchase. All returns must be sent in their original packaging, unopened and new, within 10 days of receipt and must be accompanied by a copy of your valid identification, a utility bill, original invoice as well as copy of the delivery note that was signed by either yourself or your representative. A Coolmarket.com credit note will be sent to you within 10 days of receipt of your returned package. If you return an item and the problem was due to no fault of Coolmarket.com or the seller, we will deduct the cost of shipping plus restocking fee of 20% and send you a credit note with the difference. Returns shipped after the required 10-day period, and subject to any statutory rules which may apply, will be subject to a 70% returns, handling and restocking fee. Coolmarket.com is unable to process cash refunds for returned goods except where payment was made via Cash on Delivery. In such instances, a bank transfer would be done. A credit note will be issued in all other instances that may only be used to make future purchases on coolmarket.com. Please contact our customer service department at 876-618-4553 to obtain directions for returning packages. When You Will Get Store Credit Subject to any statutory rules which may apply, the following shall be not accepted for return: Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product Any product that exhibits physical damage including burns, dents, scratches broken parts, bent CPU pins, misuse, insect infestation, spilled liquids, damage caused from incorrect installation and improper handling, abuse, accident, alteration, neglect, unauthorized repair or installation. Any product with a broken warranty seal or any signs of attempted repair. Intimate clothing such as swimsuits, bras and underwear. Gift cards and software (downloadable products) Groceries, fruit baskets and flowers. Please Note: Product deions and compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not considered to be a defective product.

CoolMarket Delivery Policy The following sets out the provisions of CoolMarket’s delivery policy. Nothing in this policy is intended to deprive a purchaser of any applicable statutory rights and is strictly subject to applicable law including Jamaica’s Sale of Goods Legislation and the Electronic Commerce Act. DELIVERY CoolMarket provides delivery to all fourteen (14) Parishes of Jamaica. To guarantee prompt delivery, we require complete addresses, full name, and contact number(s). Regrettably, we are unable to deliver to P.O. boxes. Orders with items from multiple sellers, may arrive separately and possibly on different days and can take anywhere between 2 to 5 business days. If you experience a delay in receiving your order, you may contact customer care via email info@coolmarket.com or by phone 876-618-4553. Delivery notifications are sent to the email address provided when your account was created on CoolMarket.com. Orders may be delivered to your home, office, or any other location of your choice as long as it is within Jamaica. Prohibited Items Banned Substances Contraband Narcotics Ammunition Perishables If an order is damaged during transportation, we will provide you with a full refund without charge. The method of refund will vary based on the method of payment used to make the initial purchase. Refer to our returns policy for full return instructions. N.B. If a package appears to have been tampered with in any way, customers are encouraged to decline the delivery and inform CoolMarket immediately. CoolMarket will not accept responsibility if a report is not made within 24 hours.

CoolMarket Privacy Policy We take your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data. This policy applies to information we collect about visitors to our website and people who do business with us or register for our service. 1. The information we collect about you When you do business with us or register for our service as required we collect the following personal information from you: 1.1 name; 1.2 postal address, email address, telephone number, credit card number and expiry; and 1.3 gender and date of birth Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods and services. 2. How we will use the information about you We gather this information to allow us to process your registration, process any orders you may make and provide the goods or services requested. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services as required in general. We may also contact you about other products and services we think may be of interest to you. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you to ask you for your feedback and comments on our services. 3. Marketing We and our group of companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you do not wish to continue to receive such communications you can always opt out. We may also want to provide you with related information from third parties we think may be of interest to you. We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. 4. Our use of cookies and other information-gathering technologies Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser. 5. How we protect your information We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: firewalls, browser certification technology, encryption, limited access, use of passwords as appropriate. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. 6. Sale of business If Our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business. 7. Your consent By submitting your personal information you consent to the use of that information as set out in this policy. 8. Changes to privacy policy We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. 9. Links to other websites Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.