Kayceen1981 Jewellery and More

Kayceen1981 Jewellery and More — Return & Exchange Policy

Last Updated: October 2025

At Kayceen1981 Jewellery and More, we take pride in providing beautiful, high-quality items that help you express your personal style and bring beauty into your space. We value your satisfaction and aim to ensure every purchase meets your expectations.

Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns or exchanges only under the following conditions:

• The item is defective, damaged, or incorrect upon delivery.

• You must contact us within 3 days of receiving your order.

• The item must be unused, unworn, unaltered, and returned in its original packaging with all tags or labels attached.

2. Items Not Eligible for Return

For hygiene and safety reasons, certain items cannot be returned, including:

• Earrings and other body jewelry

• Sale or clearance items

• Custom-made or personalized pieces

• Home décor or accessories that have been used or altered

3. Return Process

If your item qualifies for return:

1. Contact us by email or message with your order number and a photo or description of the issue.

2. Once approved, you will receive instructions for returning your item.

3. Items must be shipped back within 7 days of approval.

Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or damaged item).

4. Refunds & Exchanges

• Refunds will be processed once the returned item is received and inspected.

• Refunds are issued to your original method of payment or as store credit, depending on your preference.

• Exchanges are subject to product availability.

Please allow 5–10 business days after return approval for processing.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photos of the item and packaging. We’ll replace or refund your item at no additional cost.

6. Orders from CoolMarket

For items purchased via CoolMarket, returns must comply with CoolMarket’s return process.
Please initiate your request directly through the CoolMarket platform. However, we are happy to assist if you need additional support.

7. Contact Us

For all return inquiries or questions, please reach out via:
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Kayceen1981 Jewellery and More — Shipping Policy

Last Updated: October 2025

Thank you for shopping with Kayceen1981 Jewellery and More!
We take pride in carefully packaging and shipping your items so they reach you safely and on time.

1. Processing Time

Orders are processed within 2–3 business days after payment is confirmed.
Custom or made-to-order pieces may take 5–7 business days before shipping.

You will receive a confirmation email or message once your order has been shipped, including your tracking number (if available).

2. Shipping Methods

A. Orders from Our Website or Social Media

All orders placed directly through our store or social media are shipped via Jamaica Post.

• Local Delivery (Jamaica):
  2–5 business days after dispatch.

• Regional or International Shipping:
  Delivery times vary depending on destination and postal service conditions.

Once your package has been handed over to Jamaica Post, delivery time is beyond our control, but we’ll assist with tracking updates where possible.

B. Orders from CoolMarket

For items purchased through CoolMarket, shipping and delivery are managed directly by CoolMarket and their trusted partners.
Please refer to CoolMarket’s Shipping Policy for specific timelines, tracking, and delivery procedures.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Your delivery location, and

• The weight and size of your order.

Local (Jamaica) shipping is usually a flat rate through Jamaica Post, while international rates depend on the destination.

4. Tracking Your Order

Once shipped, you’ll receive your Jamaica Post tracking number via email or WhatsApp (if provided).
You can track packages at:
???? https://www.jamaicapost.gov.jm/track-and-trace

5. Delays or Lost Packages

Please note that delays can sometimes occur due to:

• Weather conditions,

• Customs inspections, or

• Postal service issues.

If your order seems delayed or lost, please contact us and we’ll assist in following up with Jamaica Post or CoolMarket support.

6. Delivery Address

Please ensure that your shipping address is accurate and complete before placing your order.
Kayceen1981 Jewellery and More is not responsible for packages sent to incorrect addresses provided by customers.

7. Contact Us

For shipping questions or updates, contact:
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Kayceen1981 Jewellery and More — Privacy Policy

Last Updated: October 2025

At Kayceen1981 Jewellery and More, your privacy matters to us.
We are committed to protecting your personal information and being transparent about how we collect, use, and share it.

This policy explains how we handle your data when you visit our website, social media pages, or shop with us on CoolMarket.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  Your name, address, phone number, and email — collected when you place an order, contact us, or subscribe to updates.

• Payment Information:
  Payments made through CoolMarket or other secure payment providers are processed externally.
  We do not store your credit or debit card details.

• Shipping Details:
  Your delivery address is used to fulfill your order via Jamaica Post or CoolMarket’s delivery partners.

• Social Media Data:
  If you contact or interact with us on Facebook or other social platforms, we may see information you choose to share publicly or privately through messages.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchases or inquiries

• Provide order tracking and updates

• Improve our products and customer experience

• Send occasional promotions or updates (only if you’ve opted in)

3. Sharing Your Information

Your personal data is shared only as needed to complete your order or comply with legal requirements.
We may share necessary information with:

• Jamaica Post (for shipping and delivery)

• CoolMarket (for order processing and delivery tracking)

• Service providers who help us operate our business, such as email or payment platforms

We never sell or rent your personal data to third parties.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.
However, please note that no online system is 100% secure.
Always keep your account details private when shopping online.

5. Cookies & Tracking

If you visit our website, we may use simple cookies or analytics tools to understand site traffic and improve your shopping experience.
You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

• Request access to the information we hold about you

• Ask for corrections or updates to your details

• Request deletion of your data (where legally possible)

• Opt out of marketing messages at any time

To make a request, email us at kayceen1981jewellery@gmail.com.

7. Links to Other Websites

Our website or social media pages may include links to other sites, such as CoolMarket or Facebook.
We are not responsible for the privacy practices or content of these external websites.

Please review their privacy policies:

• CoolMarket: https://www.coolmarket.com/privacy-policy

• Facebook: https://www.facebook.com/privacy/policy

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or laws.
The updated version will always include a revised “Last Updated” date at the top.

9. Contact Us

If you have any questions or concerns about your privacy, please contact:
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???? 8763172251
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