Rose and Co. Designs

At Rose and Co. Designs, we value your satisfaction with our 3D-printed home decor items. If you are not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns

• Returns are accepted within 14 days of purchase.
• Items must be in their original condition, unused, and undamaged.
• Custom-made or personalized items are non-returnable, as they are tailored specifically for you.

Return Process

1. Contact us directly at rncdesignsja@gmail.com within the return period to initiate your return.
2. Provide proof of purchase (receipt or order confirmation).
3. Return the item using a courier service, eg. Knutsford Express.

Refunds

• No refunds on used or damaged items. 

Non-Returnable Items

• Custom-designed or personalized items.
• Items damaged due to misuse or mishandling.

Exchanges

• Exchanges are available for eligible items, subject to stock availability.

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us. We’re here to ensure you have the best experience with Rose and Co. Designs!

Shipping Policy for Rose and Co. Designs

At Rose and Co. Designs, we proudly offer shipping for our 3D-printed home decor items through the reliable courier services provided by CoolMarket.com Please review the details of our shipping policy below:

1. Shipping Coverage

• All shipping is handled through the marketplace courier, ensuring secure and timely delivery of your orders.
• Shipping availability and fees are determined by the marketplace and vary based on your location.

2. Order Processing Time

• As our products are custom-made, production times may vary. Estimated production times will be displayed in the product details or communicated after your order is placed.
• Once your item is ready, it will be handed over to the marketplace courier for delivery.

3. Delivery Time

• Delivery times depend on the courier’s schedule and your location.
• Tracking information will be provided by the marketplace to keep you updated on your order’s progress.

4. Shipping Costs

• Shipping fees are calculated at checkout based on the marketplace's policies.
• Additional charges may apply for expedited or special delivery requests, as permitted by the marketplace.

5. Damaged or Lost Items

• In the rare event that an item is damaged or lost during shipping, please contact the marketplace’s support team to initiate a resolution, as they manage the courier service.

6. Questions or Concerns

For any inquiries regarding shipping, please reach out to us directly through the marketplace messaging system.

Thank you for choosing Rose and Co. Designs! We’re excited to bring our unique creations to your doorstep.

Privacy Policy for Rose and Co. Designs

At Rose and Co. Designs, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us through Cool Market.com.

1. Information We Collect

As a seller on CoolMarket.com, we may receive the following types of information from the platform:

• Personal Identifiers: Name, email address, and shipping address provided by the marketplace.
• Order Information: Details about the items you purchase from us.
• Communications: Messages or inquiries sent through the marketplace.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Communicate with you about your purchases or respond to inquiries.
• Ensure a seamless shopping experience.
• Comply with the marketplace’s policies and legal requirements.

3. Sharing Your Information

We do not share your personal information with third parties, except:

• When required by the marketplace to process orders or resolve disputes.
• When legally obligated to do so.

Please note that the marketplace platform may have its own privacy policy governing how they handle your information.

4. Data Security

We take all reasonable measures to protect the personal information we receive from unauthorized access, alteration, or misuse.

5. Your Privacy Rights

You have the right to:

• Access and update your personal information through your marketplace account.
• Request that we delete or stop using your personal data, subject to the marketplace’s policies.

6. Marketplace Policies

As a seller, we comply with the privacy and security policies of [Marketplace Name]. We encourage you to review their privacy policy to understand how your data is handled at the platform level.

7. Updates to This Policy

We may update this Privacy Policy as necessary. Changes will be effective immediately and communicated through our marketplace store page.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us through the marketplace messaging system or at:

• Email: rncdesignsja@gmail.com

We value your trust and are committed to ensuring your information is handled securely.

Thank you for supporting Rose and Co. Designs!