Woodcats International Third-Party Return Policy
At Woodcats International, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes returns may be necessary, and we strive to make this process as smooth and efficient as possible for our third-party partners. Please review our return policy below:
1. Eligibility for Returns
- Returns are accepted for products purchased directly from Woodcats International or through authorized third-party retailers.
- Products must be returned within Same day or within 3 days of the original purchase date.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Return Authorization
- All returns require prior authorization. Please contact our Customer Service Department at info@woodcatsinternational or [876 922-3340] to obtain a Return Merchandise Authorization (RMA) number.
- Include the RMA number on the return shipping label and in all correspondence related to the return.
3. Return Process
- Securely package the product to prevent damage during shipping. We recommend using the original packaging if possible.
- Include a copy of the original receipt or proof of purchase, along with a brief description of the reason for the return.
- Ship the product to the following address:
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Woodcats International
Attn: Returns Department
27 Slipe Pen Rd
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- Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
**4. Inspection and Refunds**
- Upon receipt of the returned product, our team will inspect the item to verify its condition.
- If the return is approved, a refund will be processed to the original method of payment within 10 business days.
- If the product is found to be used, damaged, or not in its original packaging, we reserve the right to deny the return or issue a partial refund.
5. Exchanges
- If you wish to exchange a product, please follow the return process above and place a new order for the desired item.
- Exchanges are subject to product availability.
6. Defective or Damaged Items
- If you receive a defective or damaged product, please contact our Customer Service Department immediately.
- We will arrange for the return and replacement of the defective or damaged item at no additional cost to you.
7. Non-Returnable Items
- Custom-made products and special orders are non-returnable unless they are defective or damaged upon arrival.
8. Contact Information
- For any questions or concerns regarding returns, please contact our Customer Service Department at:
- Email: info@woodcatsinternational.com
- Phone: 876 922-3340
We value our partnership with you and appreciate your understanding and cooperation with our return policy. Thank you for choosing Woodcats International.
